JStatsMATOMO · ANALYTICS · JOOMLA 4 & 5

Support · JStats 1.0.7

JStats support

Most issues resolve in two minutes with the checklist below. For everything else, an email reaches the developer directly – JStats is a personally maintained project, and that is a feature.

Quick checklist: no data arriving?

  1. Plugin active? Plugin Manager → JStats must be enabled (system plugins are off after installation).
  2. Cache cleared? Joomla caches aggressively: System → Clear Cache, plus your browser cache – or simply test in a private window.
  3. Code complete? Compare the tracking snippet in the plugin settings with the original from Matomo/Google Analytics – a truncated paste is the classic. Check the page source: the snippet should appear once in the head section.
  4. Right site ID? In Matomo, verify tracker URL and site ID; in the Visits Log your private-window visit should appear within seconds.
  5. Page excluded? If single pages stay silent, check the menu-item exclusion list – perhaps it is doing exactly what it was told.
  6. Ad blocker? Your own browser extensions can block your own tracker – test with them disabled before blaming the plugin.

What a helpful bug report contains

One email with five facts usually beats five emails: your Joomla version, your PHP version, the JStats version (see plugin manager or changelog), the tracker in use (Matomo self-hosted / Matomo Cloud / Google Analytics) and a short description of what you expected versus what happened – a screenshot never hurts. Please never send passwords or access credentials by mail.

Contact

Write to 301@seo-manager.info. JStats is a privately maintained free project – replies usually arrive within a few days, honest priority given to reproducible bugs. There is no hotline queue, but there is also no ticket bot: you write to the person who wrote the code.

Feature requests & translations

Suggestions are genuinely welcome – several changelog entries began as user mails. The same goes for translations: the plugin ships with English and German language files and is prepared for more; contributed translations are credited. Before requesting, a quick look at the FAQ and the changelog sometimes answers it already.